Professional services
Projects have an end. Retainers do not pretend they are projects. We price both so you are not surprised when the environment needs a human after go-live.
Project
Fixed-scope engineering
Discovery, design, bill of materials, implementation, cutover, as-builts. Typical for refreshes, colo builds, Teams rooms, and compliance architecture. Change requests are written down.
- Named engineer, not a rotating bench
- Hardware can ride the same quote (VAR)
- Knowledge transfer before we leave the site
Retainer
Contract support / ops
Monthly hours for monitoring, patch windows, TAC, and “the firewall started failing over on Sunday.” Support line (936) 249-0200. After-hours is a rider, not a surprise invoice if you bought it.
- Hours tracked; unused hours do not vanish without a conversation
- MSSP-capable logging and response when scoped
- Quarterly optimize session included on annual terms
Design
Surveys, diagrams, standards, risk register.
Deploy
Stage, rack, cut over, validate with evidence.
Operate / optimize
Patch, capacity, vendor TAC, cost sanity.