Operate · Optimize · On-call
Project work without an operate phase is how environments rot. Support contracts cover monitoring, patch windows, vendor TAC, and a named engineer path — not a frontline that reads a script.
Named-engineer retainers. Support line (936) 249-0200. After-hours is a rider, not a surprise if you bought it.
Patch, backup, and TAC coordination with hours that do not vanish without a conversation.
Quarterly optimize reviews on annual terms — capacity, cost, and the thing you have been meaning to fix.
Clear retain vs project boundaries so a fabric refresh is not hidden inside “unlimited tickets.”
The campus we refreshed stays on a monthly retainer with the same bench.
Your person owns identity and laptops; we own the fabric and the firewall evidence.
Sunday failover is a contract line, not a hope.
Quarterly: what grew, what is idle, what TAC still owes us.
Sample SKUs and sellable services in the categories that attach to this practice.
PROF-CAMPUS-DSGN
Fixed-scope discovery, diagrams, and BOM for a Texas campus refresh. Hardware can ride the same quote.
PROF-COLO-LAND
Cabinet, power, cross-connect, and first compute landing. Remote-hands coordinated.
CONSULT-10HR
Ten hours of named-engineer consulting. Architecture review, second opinion, or “do not buy that.”
CONSULT-RETAIN-20
Twenty hours/month operate-and-advise. Unused hours do not vanish without a conversation.
Ready to scope this?
Design session or a written quote — same Montgomery bench.
